Privacy Policy
Last updated: July 30, 2026
This Privacy Policy describes how Igor Donkov s.p. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, purchase digital products, or use our digital services and SaaS applications.
1. Data Controller
Igor Donkov s.p.
Mesarska cesta 24, 1000 Ljubljana, Slovenia
Tax ID: 34533478
Contact: https://igordonkov.pro/contact
2. Information We Collect
We collect the following types of information:
Information you provide to us:
Name and surname
Email address
Billing country (for VAT calculation)
Any other information you voluntarily submit through forms or during purchase
Information collected automatically:
IP address, browser type, device information, time zone, and browsing behavior
Information related to our services:
When you use our SaaS applications or other digital services, we may also collect technical and usage data, such as account information, login data, and interaction statistics necessary to provide and improve the service.
Purchase information:
When you buy a digital product (such as an ebook), we collect the data necessary to process the transaction, issue an invoice, and deliver the product.
3. How We Use Your Information
We use your personal data to:
Process and deliver your order (including immediate delivery of digital products)
Provide and maintain our SaaS applications and digital services
Issue invoices and comply with tax obligations
Provide customer support
Prevent fraud and ensure security
Improve our website and services
Analyze website traffic and user behavior
Abandoned Cart Recovery
If you start a purchase but do not complete it, we may use the email address you provided to send you a limited number of reminder emails about your incomplete order. This is done only with your consent (given at checkout or via the form) or on the basis of our legitimate interest in recovering abandoned carts. You can opt out of these emails at any time by clicking the unsubscribe link in the email or by contacting us.
4. Third-Party Service Providers
We share your data with the following third parties only when necessary:
Creem – Our Merchant of Record and payment processor. Creem handles payments, VAT collection, and delivery of digital products.
Google Analytics – We use Google Analytics to analyze website traffic and improve user experience.
Hosting provider (Hostinger)
We do not sell your personal data to third parties.
5. Cookies
Our website uses cookies and similar tracking technologies to:
Ensure basic website functionality
Analyze website traffic and user behavior (via Google Analytics)
Improve user experience
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
6. Digital Products and Immediate Delivery
When you purchase a digital product or subscribe to a digital service, access is provided immediately after successful payment. By completing the purchase or registration, you expressly agree to immediate access and acknowledge that you waive your 14-day right of withdrawal, in accordance with applicable consumer protection laws.
7. Data Retention
We retain personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations.
In particular:
Order and invoice data is retained for 10 years, as required by Slovenian tax and accounting legislation.
Other personal data is kept only as long as necessary to provide our services, respond to inquiries, or meet legal requirements.
Retention periods may vary depending on the applicable laws in different jurisdictions. We regularly review the data we hold and delete it when it is no longer required.
8. Your Rights
If you are in the European Union or European Economic Area, you have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)
To exercise these rights, please contact us at: https://igordonkov.pro/contact
9. Data Security
We use appropriate technical and organizational measures to protect your personal data. However, no internet transmission is completely secure.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page, with the updated date indicated.
11. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: Igor Donkov s.p., contact: https://igordonkov.pro/contact